Oosal Provider Terms of Use
Review the responsibilities, rights, and obligations for using the Oosal B2B platform as a provider in the United Arab Emirates.
- Version
- 1.2
- Effective Date
- 24 December 2025
- Last Updated
- 24 December 2025
1. Parties and Definitions
1. Oosal means Oosal Portal L.L.C, Dubai, United Arab Emirates, operating the platform at oosal.app.
2. Provider means any business entity or authorized representative registering to use the Services.
3. Clients means the Provider's end-customers.
4. Services means Oosal's SaaS tools, including (but not limited to) website builder, templates, subdomain publishing, invoicing tools, booking tools (if enabled), dashboards, subscriptions, referrals, notifications, and related features.
5. Third-Party Services means services not owned by Oosal that may be used to deliver the Services, including payment providers (such as Stripe), hosting/infrastructure providers (such as Render), and messaging/email providers.
2. Acceptance of Terms
By creating an account or using the Services, you agree to these Terms, the Privacy Policy, and the Data Processing Addendum (DPA) (available upon request). If you do not agree, do not use the Services.
DPA request process: Email support@oosal.app with subject "DPA Request".
3. Scope of Services and Technical Role
1. Oosal provides software tools to help Providers publish websites, generate invoices, manage bookings (if enabled), and track business activity.
2. Technical Service Provider (TSP) Positioning: Oosal provides digital infrastructure and does not enter into possession, custody, or control of customer funds at any time.
3. No Financial Institution Role: Oosal is not a bank, money transmitter, stored value facility, or payment processor. Payments are processed by Stripe or other third parties selected by the Provider.
4. Reporting Only: Any values shown in Oosal dashboards (such as "earnings," "sales," or "paid amounts") are reporting and analytics only and represent activity processed via Stripe or other third-party services, not funds held by Oosal.
4. Eligibility and Accounts
1. Providers must be legally permitted to operate and must have authority to bind their business.
2. Use is restricted to persons aged 18+.
3. You are responsible for account security and any activity under your credentials.
5. Trade License, Verification, and Subdomain Rules
1. Providers must maintain a valid trade license when required for publishing and operating.
2. Oosal may request trade license updates or additional verification for compliance, fraud prevention, and abuse prevention.
3. Subdomain Reassignment: If a Provider's business is closed, license is expired, or the account remains inactive for an extended period, Oosal may reassign the [your-name].oosal.app subdomain to prevent misuse.
4. Definition of inactivity: Inactivity means no login or meaningful platform activity for 180 consecutive days.
5. Notice and grace period: Where practical, Oosal will provide at least 30 days' notice before reassignment, unless immediate action is needed for security, legal compliance, or preventing abuse.
6. Data export before reassignment: Where practical, Oosal will allow the Provider to export available content and data before reassignment.
7. No brand transfer: Reassignment of a subdomain does not transfer the Provider's trade name, trademarks, or brand rights to any other party.
6. Provider Content and Website Publishing
1. Provider Content includes business name, logos, images, service descriptions, contact details, and any other materials you upload or enter into the Services.
2. Ownership: The Provider retains ownership of Provider Content.
3. License to Oosal: The Provider grants Oosal a limited, worldwide, non-exclusive license to host, store, reproduce, display, and distribute Provider Content solely to provide and operate the Services, including publishing the Provider's website on [your-name].oosal.app.
4. Provider Responsibility: The Provider is responsible for ensuring Provider Content is accurate, lawful, and does not violate any third-party rights.
5. Removal: Oosal may remove, disable, or restrict Provider Content or pages if required for legal compliance, safety, abuse prevention, or platform integrity.
7. Invoicing and Tax Responsibility
1. The Provider is responsible for tax compliance, including VAT, TRN accuracy, invoice format, and meeting Federal Tax Authority (FTA) requirements.
2. Oosal provides invoice tools and optional calculation features as-is for convenience. The Provider must review and confirm all invoice information before issuing it.
3. No Tax Filing Role: Oosal does not file taxes on behalf of Providers and does not act as the Provider's tax agent.
4. Calculation Tool Clarification: If Oosal provides an option to auto-calculate VAT or any percentage, this is based on settings and inputs chosen by the Provider. The Provider can change inputs, override totals, and edit the invoice before sending. The Provider remains solely responsible for the accuracy and legality of the final invoice.
5. VAT Toggle Guidance: VAT features should be used only by VAT-registered businesses where applicable.
6. Future E-Invoicing: UAE e-invoicing requirements may evolve. Oosal may update tools, but the Provider remains responsible for compliance and record keeping.
8. Subscriptions, Platform Fees, and Payments
8.1 Subscription Mechanics
1. Subscriptions (Monthly, Annual, Lifetime, if offered) are billed via Stripe or another billing provider.
2. Unless stated otherwise at checkout, subscriptions renew automatically at the end of each billing cycle.
3. Cancellation prevents future renewals. Access remains until the end of the paid period, unless your account is suspended for compliance or abuse reasons.
4. Plan changes take effect as displayed in the dashboard and checkout flow.
5. Prices may change with notice. If a price changes, it applies from the next renewal unless stated otherwise.
8.2 Transaction Fees
1. Oosal charges a 1% platform commission per paid transaction (when paid invoices are used).
2. Technology access fee: This 1% fee is a technology access fee for the use of Oosal's SaaS features and platform infrastructure.
3. Stripe applies its own fees, which vary by payment method, country, and Provider Stripe configuration.
4. Providers are responsible for understanding Stripe's fees and settings within their Stripe account.
8.3 Chargebacks and Disputes
Chargebacks, disputes, and reversals are handled through Stripe. The Provider is responsible for dispute management and any related costs or outcomes.
9. Refunds
1. Refunds are handled only through Stripe.
2. Oosal does not issue refunds and does not process refunds inside the Oosal platform.
3. Oosal's 1% platform commission is non-refundable, even if a customer payment is refunded.
4. Stripe's processing fees may be non-refundable depending on Stripe policies and Provider Stripe settings.
5. The Provider is responsible for managing refunds in the Stripe dashboard.
10. Third-Party Services
1. The Services may rely on Third-Party Services (for example Stripe, hosting providers, email/messaging providers).
2. Third-Party Services have their own terms and policies, and the Provider may be required to accept them (for example Stripe's connected account terms).
3. Oosal is not responsible for outages, failures, or actions of Third-Party Services, except to the extent required by applicable UAE law.
11. Data Protection and PDPL
1. Roles: For Client data entered by the Provider, the Provider is the Data Controller and Oosal is the Data Processor. For Provider account user data, Oosal is the Data Controller.
2. Provider authority: The Provider confirms it has the legal right to provide Client personal data to Oosal for processing and to issue invoices and communications to Clients.
3. Cross-Border Processing: The Provider acknowledges that Oosal may use third-party infrastructure (such as Render and Stripe) and that personal data may be processed or stored outside the UAE to deliver the Services.
4. Safeguards: Oosal implements safeguards such as contractual data protection obligations with subprocessors (for example DPAs and contractual clauses), access controls, and security measures.
5. Retention: Oosal stores invoice data as a convenience. Providers must maintain independent records for tax and audit requirements and should export their data regularly.
6. A DPA is available upon request (see Section 2).
12. Intellectual Property
1. Oosal owns the platform software, templates, UI, and related materials.
2. Providers receive a limited, revocable, non-transferable license to use the Services for business operations.
3. Providers must not copy, resell, reverse-engineer, or bypass security.
13. Prohibited Conduct
Providers must not:
- Use Oosal for illegal goods or services under UAE law
- Misrepresent trade license status, identity, or business details
- Abuse payment systems, commit fraud, or manipulate invoices
- Circumvent platform limits or security protections
- Upload harmful content or malware
14. Indemnity
The Provider agrees to indemnify and hold Oosal harmless from claims, losses, penalties, and expenses arising from:
- The Provider's services and conduct
- Tax, VAT, TRN, or invoice content errors caused by Provider inputs
- Illegal or restricted activities
- Disputes with Clients, chargebacks, or refunds
- Misrepresentation of business status or licensing
- Provider Content violations (including third-party IP claims)
15. Limitation of Liability
1. Legal Carve-Out: Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be excluded under applicable UAE law.
2. Penalties responsibility: Oosal is not responsible for penalties resulting from Provider misuse, incorrect inputs, or failure to meet tax obligations, including but not limited to FTA administrative penalties. This does not remove liability where Oosal is at fault and applicable law does not allow exclusion.
3. Liability Cap: Subject to Section 15.1, Oosal's total aggregate liability for any claim is limited to the greater of:
- (a) the subscription fees and platform fees paid by the Provider in the three (3) months preceding the event giving rise to the claim, or
- (b) AED 1,000.
4. No Indirect Damages: Subject to applicable law, Oosal is not liable for indirect, special, or consequential damages (including loss of profit), except where such limitation is not permitted by law.
16. Suspension and Termination
1. Oosal may suspend or terminate accounts for legal compliance, fraud, abuse, expired license, or breach of Terms.
2. Providers may terminate by cancelling subscription and discontinuing use.
3. Upon termination, access ends according to subscription rules and compliance status. Data retention follows the Privacy Policy and DPA.
17. Changes to Terms
Oosal may update these Terms from time to time. We will update the "Last Updated" date and may provide notice through the platform or email. Continued use after changes means you accept the updated Terms.
18. Relationship of Parties
The Provider is an independent business. Nothing in these Terms creates a partnership, employment relationship, agency, or joint venture between Oosal and the Provider.
19. Force Majeure
Oosal is not liable for delays or failures caused by events beyond reasonable control (for example major outages, government actions, or internet disruptions).
20. Severability
If any part of these Terms is held invalid, the remaining parts remain in effect.
21. Assignment
The Provider may not assign these Terms without Oosal's prior written consent.
Oosal may assign these Terms as part of a corporate restructuring, merger, acquisition, or asset transfer.
22. Governing Law and Jurisdiction
These Terms are governed by UAE law as applied in Dubai. Disputes are subject to the jurisdiction of the Dubai Courts, unless mandatory rules require otherwise.